Pilots who do not know their ALPA numbers must contact the HelpDesk (1-888-359-2572 #4357) or Membership Services for assistance (1-888-359-2572 menu option 3).

Pilots who know their ALPA numbers and have set up a security profile can reset their passwords by visiting crewroom.alpa.org clicking on "Forgot Password?", then Website/Email Password, then Reset my Password.

Pilots who know their ALPA numbers, have not set up a security profile and know the email address in our records can choose Alternative Password Reset. This will allow them to enter their ALPA number and email address, which generates an email with a password reset link. When the pilot has reset the password, s/he will be prompted to establish a security profile.

Pilots who know their ALPA number, have not set up a security profile and do not know the email address in our database (or don't have an email address in our database) must contact the HelpDesk or Membership Services.